FAQ's

  • Yes, we offer free worldwide shipping, but this may change.

  • Usually 10–15 business days:

    • Order Confirmation (2–3 days): Order processed and confirmed.
    • Partner Shipping (5–7 days): Boutique sends item to JENTE for inspection.
    • JENTE Shipping (3–5 days): We ship to your address.

    For detailed shipping status, please contact Customer Care (customercare@jentestore.com).

  • We ship worldwide with DHL Express. Check our SHIPPING & RETURNS page for restricted areas.

  • Yes, tracking details are sent via email or available on our tracking page after shipment.

  • Yes, due to local issues or customs, but we work to minimize these.

    If any issues or delays occur with your shipment, we will contact you via email first.

  • No, we do not ship to PO Boxes, APO, or FPO addresses.

  • Email customercare@jentestore.com with your order number, item(s), and reason within 7 days of receiving the item.

    • Print and attach the Return Label and Note from your email.
    • Place items and Return Note in the package, remove old labels, and seal tightly.
    • Pack items as originally received; refunds won’t apply if items are damaged due to lack of protection.

    If you did not receive the Return Label or Return Note via email, please contact us at customercare@jentestore.com.

  • Follow the guide in your Return Note to arrange DHL pick-up. Hand the package to the courier.

  • Request within 7 days of receiving the item, and return within 30 days in its original condition with all components.

  • Contact Customer Care (customercare@jentestore.com) for assistance with defective items.

  • After JENTE inspects the return (up to 5 business days), refunds can take up to 14 business days depending on your payment provider.

  • No, return shipping costs are deducted from the refund; original shipping fees are non-refundable.

  • No, please return the item and place a new order.

  • If items don’t meet inspection standards, we may return them without refund. Contact Customer Care if you have questions about eligibility.
    See our full return policy on the SHIPPING & RETURNS page.

  • Once payment is confirmed, cancellation may not be possible as the order is sent to our partner boutique.
    If you still wish to cancel, a cancellation fee may apply. To check if cancellation is possible, please contact us at customercare@jentestore.com.

  • Yes, due to defects, stock issues, or delays. We will notify you by email if this happens.

  • Prices may vary due to exchange rates or adjustments by partners. Orders are based on the price at payment, with no refunds for differences.

  • If included at checkout, they’re refunded with the product price. If paid separately(DAP/DDU), they are non-refundable.

  • We assist with customs but aren’t responsible for unpaid duties or local regulations. Contact us with any customs questions.